Prestigious global recognition marks a first for Sri Lanka’s banking industry.
Seylan Bank, the Bank with a Heart, has been named Best Bank for Customer Experience 2025 by Euromoney, one of the world’s most respected financial publications. This marks the first time a Sri Lankan bank has received this prestigious accolade, reinforcing Seylan’s position as a pioneer in customer-centric banking.
This recognition reflects Seylan’s unwavering commitment to delivering seamless, digitally enabled, and personalized financial experiences to its customers. Over the years, the Bank has consistently redefined service excellence through innovation, empathy, and an unrelenting focus on customer satisfaction.
“At Seylan, customer service is not just a function, it’s our core philosophy,” said Ramesh Jayasekara, the Director/Chief Executive Officer of Seylan Bank PLC. “Winning this award is a powerful validation of our efforts to blend relevant digital solutions with genuine human connection. It proves that technology, when designed around people, truly makes a difference. This award doesn’t just celebrate our success, it celebrates the trust our customers place in us every day and motivates us to keep raising the bar for what customer experience means in Sri Lanka.”
The award from Euromoney serves as a global endorsement of Seylan’s customer-first strategy. It also builds on previous local and international recognitions, including three Customer Service Excellence Awards from LMD and a Global Award from World Economic Magazine. Further reflecting market confidence, Seylan Bank PLC’s National Long-Term Rating was recently upgraded by two notches to ‘A+(lka)’, with a Stable Outlook by Fitch Ratings, establishing Seylan Bank’s position in customer experience and financial stability.
Unlike many competitors that emphasize technology alone, Seylan Bank’s distinction lies in pairing digital innovation with personal care. Its holistic approach ensures that every customer interaction, from onboarding to digital transactions, is efficient, empathetic, and meaningful.
The Euromoney Best Bank for Customer Experience award further strengthens market confidence in Seylan’s brand, positioning it as a trusted leader that understands and anticipates customer needs in an increasingly competitive banking landscape. This recognition is among the most prestigious global banking accolades, recognizing financial institutions that demonstrate exceptional innovation, performance, and service standards across various categories worldwide.
