Marking a significant leap in digital transformation and customer-centric innovation, Sampath Bank has introduced Sampath Select, Sri Lanka’s first fully automated, AI powered personal loan solution. Backed by the Bank’s strategic transformation initiative, EvolveX, the launch reaffirms Sampath Bank’s position as a disruptive force in the banking sector and a frontrunner in applying data intelligence to enhance access, convenience, and speed in financial services.
Sampath Select is a first-in-market, paperless automated personal solution that offers intelligent approvals based on real-time analysis of customer data, with a seamless and secure process designed to reduce complexity for the customer while ensuring responsible outcomes. It empowers customers to access personalised financial solutions within seconds through a simple five-click journey on the Sampath Vishwa Mobile App. Built on innovative AI and advanced analytics capabilities and supported by omnichannel customer engagement, the solution delivers a seamless, end-to-end digital process that prioritises speed, accuracy, and convenience.
“This innovation reflects a fundamental shift in how financial institutions can better understand, anticipate, and serve evolving customer needs. It is not just about technology, but about enabling experiences that are timely, frictionless, and intelligent. Sampath Select is the result of meticulous data modelling and a deep commitment to transforming traditional banking processes into digitally enabled solutions that truly respond to customer pain points. Our ability to automate what was once a manual, time-consuming journey is a testament to our vision for a smarter and more responsive future in banking,” said Mr Sanjaya Gunawardana, Chief Strategy Officer, Sampath Bank.
To support the broader transformation, the Bank has established an Advanced Analytics Centre of Excellence that is reimagining how data is used to serve customers better. The Centre functions as a decision-making entity focused on unlocking deeper insights and acting with greater agility. A clear roadmap of use cases has been identified, each designed to extend the Bank’s capability in data-driven decision-making and innovation.
As Sri Lanka’s first AI-led personal loan journey, Sampath Select represents more than a product innovation. It symbolises a progressive shift in banking, making it intelligent, accessible, and designed for a new era of customer expectations.
Photo Caption:
Image 1: Mr Sanjaya Gunawardana, Chief Strategy Officer
