As Cyclone Ditwah tore through Sri Lanka, devastating communities and infrastructure, the true resilience of telecom operators was put to the test. Amid industry-wide challenges, HUTCH stood out, having quietly but rapidly strengthened its network since acquiring Etisalat Sri Lanka. Today, HUTCH operates one of the country’s most modern and resilient networks, built for dependability, customer experience, and supporting Sri Lanka’s digital economy, bridging the digital divide.
HUTCH’s well-planned network topology, with diversified backhauling connectivity over fiber and ‘over-the-air’ microwave links, proved to be a lifeline. This ensured consistent connectivity for rescue operations, critical alerts, and essential communication among families trying to reach loved ones.
Backed by global powerhouse CK Hutchison Holdings, which operates telecoms across 11 countries, HUTCH Sri Lanka leveraged deep international expertise for faster, more effective disaster response. Even where outages occurred, restoration was rapid engineers were airlifted by commercial helicopters to resolve issues within hours. Teams worked tirelessly, knowing connectivity is most vital during a crisis.
Keeping people connected remained the priority. HUTCH immediately introduced relief packages with free calls, SMS, and data for all subscribers, which have now been ongoing for nearly three weeks. Enterprise customers received uninterrupted services without payment follow-ups. New users could join instantly through the eSIM platform with free starter quotas.
To support digital access safely from home, customers were offered incentives to pay bills and top up online, helping many engage with the digital economy for the first time.
HUTCH also extended support beyond the network. The company deployed solar-powered charging stations to shelters and affected communities without electricity. It also set a benchmark in private-sector support with a Rs. 60 million contribution to the ‘Rebuild Sri Lanka Fund’, one of the largest corporate donations to date.
Commenting on the initiative, Asanga Ranasinghe, Chief Technology and Information Officer at HUTCH, said: “Through rapid, focused responses, our dedicated field and operations management teams work to ensure our people and the nation stay connected during a crisis and supported as they rebuild.”
Through these efforts, HUTCH reinforces its commitment to resilience and people-centered decision-making, playing a meaningful role in Sri Lanka’s recovery and long-term development.
