Driven by a strong commitment to digital innovation, enhanced accessibility, and an improved customer experience, the Commercial Bank of Ceylon has further enhanced its Self-Onboarding Platform, enabling new-to-bank customers to open accounts through a more seamless, secure and fully paperless digital experience, eliminating the need to visit a branch.
The upgraded platform now offers a fully digital solution that allows these customers, including Sri Lankans who live abroad, to open savings accounts instantly via the revamped platform on the web or via a mobile phone. The solution provides a digital account opening experience through real-time video identity verification and automated compliance screening.
The responsive, web-based ComBank Self Onboarding platform guides customers to open accounts conveniently from anywhere without visiting a branch or completing physical paperwork.
Mr. Hasrath Munasinghe, Chief Operating Officer at Commercial Bank said the Bank continues to provide customers with a more convenient, accessible and seamless banking experience while supporting green banking goals and promoting a more environmentally responsible approach to banking by reducing the use of paper-based processes. These initiatives are designed to enhance customer convenience by offering a secure, more efficient and flexible account opening experience that can be accessed securely from anywhere, at any time, he said.
For customers, the benefits are direct and substantial. They gain a faster and more convenient way to open an account without physically visiting a branch, and those living overseas have a secure pathway to onboard with the Bank remotely. The digital process enhances compliance, improves security and accelerates access to fund deposits and related banking facilities.
The platform will continue to evolve with the introduction of new features and enhanced capabilities, reaffirming the Bank’s commitment to delivering a seamless, future-ready customer experience and setting new benchmarks in digital banking convenience, the Bank said.
The first Sri Lankan bank with a market capitalisation exceeding US$ 1 Bn., and the first bank in the country to be listed among the Top 1000 Banks of the World, Commercial Bank has the highest capital base among all Sri Lankan banks, is the largest private sector lender in Sri Lanka, and the largest lender to the country’s SME sector. Ranked No. 1 in the Business Today Top 40, the Bank is recognised as the most respected and most-awarded bank in Sri Lanka, is a leader in digital innovation and is the country’s first 100% carbon-neutral bank.
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Commercial Bank operates more than 270 strategically-located branches and an extensive network of automated machines island-wide, and has the widest international footprint among Sri Lankan banks, with 21 branches in Bangladesh, a fully-fledged Tier I Bank with a majority stake in the Maldives, a microfinance company in Myanmar, and a representative office in the Dubai International Financial Centre (DIFC). The Bank’s fully-owned subsidiaries, CBC Finance PLC. and Commercial Insurance Brokers (Pvt) Limited, also deliver a range of financial services via their own branch networks.
