The Commercial Bank of Ceylon recently conducted a digital awareness initiative in Jaffna titled ‘Empower North: Accelerating Digital Excellence’ as part of its ongoing efforts to support the country’s digital transformation agenda and increase regional engagement with its flagship digital banking platform ‘ComBank Digital.’
Held at the Thinnai Hotel, the event was organised by the Bank’s Digital Banking Division with the support of the Northern Regional Office and Centralised Operations Units. It was attended by customers, senior Bank officials and representatives of various business units.
The session was designed to educate participants on the full scope of ComBank Digital’s features and services and the Bank’s other digital products, with demonstrations and presentations delivered in the local language to ensure accessibility. It showcased how the platforms could be integrated seamlessly into daily financial operations – from bill payments to advanced services such as H2H (Host-to-Host) and ComBank Trade Link – to improve financial efficiency and security for individuals, SMEs, and corporates in the region.
Following the presentation, attendees participated in a High Tea networking session, offering them the opportunity to engage directly with Bank representatives, gain hands-on experience with ComBank Digital, and provide feedback. This interactive format helped deepen customer understanding of digital banking solutions available for retail and corporates while reinforcing trust in the Bank’s commitment to customer-centric innovation, the Bank said.
Commenting on the initiative, the Bank’s Deputy General Manager – Personal Banking Mr S. Ganeshan said: “Taking our digital capabilities to the doorstep of customers is the focus of our transformation journey. Through these initiatives, we not only showcase our platforms but ensure every customer – regardless of region – is equipped to benefit from our most advanced digital tools. Events of this nature help us address local needs and encourage adoption in regions where digital uptake can unlock new growth.”
Driven by Commercial Bank’s ‘Digital by Default’ business model, ComBank Digital currently processes over 5 million transactions each month, with penetration at 50% and monthly transaction values averaging over Rs 400 billion. With 48 million customer interactions recorded to date, it is the most widely used digital banking platform in Sri Lanka.
Accessible via a responsive web application and native mobile apps for iOS, Android and Huawei available in all three languages, ComBank Digital supports retail, SME and corporate clients with a range of services. These include personal loan applications, fixed deposit management, instant fund transfers, bill payments to nearly 100 service providers, share trading settlements, and credit card services. For corporate customers, the platform also enables payments to government entities such as the Department of Commerce (DOC), Import and Export Control Department (IECD), the Inland Revenue Department (IRD), Sri Lanka Ports Authority (SLPA), Sri Lanka Customs, Employees Provident Fund (EPF), Employees Trust Fund (ETF), Board of Investment (BOI), and the Sri Lanka Standards Institution (SLSI). These payments are routed through the LankaPay Online Payment Platform. Notably, Commercial Bank is the only bank to offer Loyalty Points for usage of digital banking.
Commercial Bank is the first Sri Lankan bank to be listed among the Top 1000 Banks of the World and has the highest market capitalisation in the Banking Sector in the Colombo Stock Exchange (CSE). The Bank is the largest private sector lender, the largest lender to the SME sector, is a leader in digital innovation and is Sri Lanka’s first 100% carbon-neutral bank.
Commercial Bank operates a strategically located network of branches and automated machines island-wide, and has the widest international footprint among Sri Lankan banks, with 20 outlets in Bangladesh, a fully-fledged Tier I Bank with a majority stake in the Maldives, and a Microfinance company in Myanmar. The Bank recently opened a representative office within the Dubai International Financial Centre (DIFC), taking a significant step towards broadening its global footprint. The Bank’s fully owned subsidiary CBC Finance Ltd. also delivers a range of financial services via its own branch network.
Photo caption:
Commercial Bank Deputy General Manager – Personal Banking Mr S. Ganeshan addresses the event.
