The Commercial Bank of Ceylon has been voted Sri Lanka’s ‘Most Loved’ Bank brand and the second ‘Most Loved’ Service brand in the country overall, while ComBank Digital has been named Sri Lanka’s ‘Most Loved E-Commerce (Finance) brand, in a survey commissioned by the leading business magazine LMD.
This impressive triple affirmation of public approbation is the outcome of a comprehensive study conducted by PepperCube Consultants in January. The study, which aimed to identify the most loved brands among LMD readers, utilised meticulous research methodologies and data analysis techniques. It was based on a random sample of 400 respondents from LMD’s readership database, interviewed via telephone by trained professionals.
The sample represented a diverse demographic, with 52 percent female and 48 percent male respondents, and included individuals from key regions across the Western, Southern, Central, North-Western, and Northern Provinces.
“The ultimate success of a brand is earning the love of its customers and the community, because that love is built on trust and satisfaction, created through positive customer experiences,” Commercial Bank Managing Director/CEO Mr Sanath Manatunge said. “The results of this year’s survey of public sentiment is particularly significant because it also reflects the strong trust the general public has for Commercial Bank’s e-Commerce solutions, which is an area of ever-increasing importance.”
He said the Bank assigns the highest priority to customer service excellence, and regularly monitors customer sentiment through purpose-designed research. Each business unit is required to promptly implement actions to address customer feedback, and customer needs are given primary consideration when designing products and services. Furthermore, the Bank emphasises inclusive brand communications, fostering customer interactions through national-level event sponsorships and dynamic digital marketing campaigns.
Commercial Bank also prioritises active engagement with audiences via its digital and social media channels, going beyond mere product promotion to establish meaningful connections. This customer-centric approach has propelled the Bank’s brand to become the most loved in the country.
Earlier this year, Commercial Bank was also voted the ‘People’s Private Banking Services Brand of the Year’ for the third consecutive year at the SLIM Kantar People’s Awards 2025, in another significant validation of the Bank’s status as the most popular private sector bank in the country.
Commercial Bank is the first Sri Lankan bank to be listed among the Top 1000 Banks of the World and has the highest market capitalisation in the Banking Sector in the Colombo Stock Exchange (CSE). The Bank is the largest private sector lender, the largest lender to the SME sector, is a leader in digital innovation and is Sri Lanka’s first 100% carbon-neutral bank.
Commercial Bank operates a strategically located network of branches and automated machines island-wide, and has the widest international footprint among Sri Lankan banks, with 20 outlets in Bangladesh, a fully-fledged Tier I Bank with a majority stake in the Maldives, and a Microfinance company in Myanmar. The Bank recently received approval from Dubai Financial Services Authority to establish a representative office within the Dubai International Financial Centre (DIFC) and is the first Bank in Sri Lanka to achieve this milestone, making a significant step towards broadening its global footprint. The Bank’s fully-owned subsidiary CBC Finance Ltd., also delivers a range of financial services via its own branch network.
