The insurance industry is built on the premise of trust, wherein, in a landmark achievement, HNB General Insurance was adjudged the “Most Customer-Centric General Insurance Brand in Sri Lanka” by the Global Brands Magazine for its initiatives and efforts to prioritize the needs and preferences of its valuable customers and winning their trust by maintaining exceptional service standards.
Throughout the years, HNBGI has strategically blended the use of technology and customer-centric service levels to redefine the general insurance landscape in the country. The introduction of innovative solutions such as the Claimee, an online portal for seamless claims settlements, the revamped online presence with a fully responsive website, making it easier for customers to access information and services, along with the timely upgrade of products that cater to the needs of the policyholders like MotorGuard “03 in 01” has earned HNBGI this well-deserved recognition.
“Every aspect of our business at HNB General Insurance has always been centred around our customers. We are extremely proud of being recognized as the ‘Most Customer-Centric General Insurance Brand in Sri Lanka’ by Global Brands Magazine,” said Mr Sithumina Jayasundara, CEO of HNB General Insurance. “This accolade is a testament to our continuous efforts to make insurance simpler, more accessible and importantly more responsive to the needs of our policyholders. I would like to congratulate all the teams at HNBGI and express my heartfelt gratitude to our valued policyholders, whose trust has facilitated us in receiving this prestigious recognition.”
Mr. Dinesh Yogaratnam, Chief Marketing Officer, stated, “This recognition wouldn’t have been possible without the dedication and hard work of our team, who consistently strive to innovate and provide exceptional customer experiences. Our continuous efforts in upholding positive customer experiences have certainly paved the way for business growth as well as previously received global recognitions like the ‘Best General Bancassurance Provider’ in Sri Lanka, which further highlights our commitment to excellence in serving policyholders. My sincere thanks to the Global Brands Magazine for this prestigious recognition, we as an organization will continue this journey and set new standards for customer-centric insurance solutions in Sri Lanka.”
HNB General Insurance Limited (HNBGI) was incorporated in January 2015 and specializes in Motor and Non-Motor Insurance Solutions and is presently one of the fast-growing General Insurance Companies in Sri Lanka, with a network of 57 branches. The Company is ranked within the Top 100 Brands in the country and has been awarded a ‘National Insurer Financial Strength Rating’ of A- (lka) by Fitch Ratings Lanka Limited and has obtained the Great Place to Work® Certification. The Company was awarded the Motor Insurance Initiative of the Year – Sri Lanka award at the Insurance Asia Awards 2021, and is a fully owned subsidiary of HNB Assurance PLC.
Photo Caption: Mr. Sithumina Jayasundara – CEO, HNBG
