Road accidents are an unfortunate reality that is both frustrating and inconvenient. The conventional process of waiting for an assessor, filling out paperwork and dealing with the aftermath of an accident can all be overwhelming. Claimee from HNB General Insurance is a simplified digital solution that will take you just a few minutes to initiate a claim. This solution is powered by DigiEye, a renowned company that enables digital services and solutions to corporates.
“With Claimee, our customers no longer have to worry about the hassle and stress that comes with a road accident,” said Mr. Sithumina Jayasundara, CEO of HNB General Insurance. “By simply making a phone call, our customers can initiate the claim process within minutes.”
Over the years HNB General Insurance has been proactive in embracing technology and providing customers with the best and most convenient solution – especially during moments of stress.
“At HNB General Insurance, we’re committed to providing our customers with the best possible experience and Claimee is just one example of that. We know that accidents can be stressful, which is why we’re excited to offer our customers a tool that makes the claims process as easy and stress-free as possible”, added Mr. Jayasundara.
Claimee is now available to all HNB General Insurance customers. Customers are encouraged to take advantage of this new solution – which can be accessed in just a few steps. The mechanism includes calling 0114 883 883 in the event of an accident, the link to the Claimee portal will be shared and the customer can connect with an HNBGI agent, thereafter, the customer can then capture and upload images and videos of the accident and its surroundings. Lastly, confirmation of the settlement offer or instructions on how to obtain a repair quotation will be shared with the customer.
Speaking about the solution, Mr. Lasantha De Alwis, Chief Technical Officer/General Manager – HNBGI, opined, “Claimee is an important step towards HNB General Insurance’s digital transformation. We have always looked for ways to use technology to make things easier for our customers. Claimee is designed to be simple and user-friendly, making the claims process as easy as possible for HNB General Insurance customers.”
HNB General Insurance Limited (HNBGI) was incorporated in January 2015 and specializes in Motor and Non-Motor Insurance Solutions and is presently one of the fast-growing General Insurance Companies in Sri Lanka, with a network of 57 branches. The Company is ranked within the Top 100 Brands in the country and has been awarded a ‘National Insurer Financial Strength Rating’ of A- (lka) by Fitch Ratings Lanka Limited and has obtained the Great Place to Work® Certification. The Company was awarded the Motor Insurance Initiative of the Year – Sri Lanka award at the Insurance Asia Awards 2021, and is a fully owned subsidiary of HNB Assurance PLC.
- Mr. Sithumina Jayasundara, CEO of HNBGI